Cognitive Surplus is based in Central Oregon, USA with a warehousing operation servicing the global market located in the Netherlands.

If you are an existing customer and have ordered directly from our USA warehouse in the past, you may find that the selection of available products available here is not exactly the same. If there is something you can't find but would like to be able to order in the future, please let us know.

Orders + Shipping

There is a minimum order requirement of €300. 

Orders over €800 that are shipping to Europe ship for free! Smaller orders ship for a flat rate of €30 to anywhere in Europe. 

Orders shipping to the Middle East, Asia, and Oceania ship for a flat rate of €125.

Please confirm your order details and shipping address before submitting your order, as we cannot make changes to your order or shipping details once the order has been submitted to our warehouse. Wrong addresses can be costly (and sometimes impossible) to correct, and they cause delays in getting your order to you. If there's an error in the address you entered and you are unable to collect your order, you will be charged any fees we incur to ship and return the package to our warehouse. If your order cannot be delivered and is returned to us, there will be a 20% restocking fee.

If you encounter an error with your order, please let us know right away (within 7 days of receipt) so we can make it right.

Orders can be paid online through the website or by bank transfer. We are unable to accept payment by check or money order.

Web + Online Sales

Retailers are welcome to carry our products in their online storefronts if they also have a corresponding brick and mortar store. We don't allow other online-only companies to sell our goods. All vendors are prohibited from selling our products on auction or marketplace sites (for example eBay, Amazon, etc).

If you need images for your website, you may take them from our website.

All online listings must be branded Cognitive Surplus in the title or description. 

Drop Shipping

We do not offer drop shipping.